OPENING HOURS

Monday – Friday 10am – 5.30pm

Saturday 10 – 4pm

Sunday and Bank holidays closed

Parking is available in Ann Street and around Steyne Gardens. There is also a multi-storey car park nearby.

You can contact us on 01903 214990 or email us at carolyn@carolynkeyes.co.uk

FAQs

How much do I need to pay upfront?

To hire an evening/prom dress, we ask you to pay a deposit of £40 which is non refundable, the balance doesn’t need to be paid until you come for the fitting, the week you are wearing it.

To buy a new dress, we ask for a 50% deposit, also non refundable, thereafter you can pay in stages if you prefer.

For bespoke wedding dresses, we require a 25% deposit, after that you’re welcome to pay the balance as you choose.

What happens if my event is cancelled or I change my mind?

Unfortunately, we don’t offer refunds. If your event is cancelled or you change your mind on either a dress we have specially ordered for you or you have bought a dress from stock, you are still obliged to pay for the dress in full.

If you have hired a dress, you will forfeit your deposit paid.

This does not effect your statutory rights.

What payment methods do you accept?

We accept cash and cards but not American Express, sorry.

What if I damage my hire dress?

We know you will do your best to look after your dress, but we also want you to enjoy wearing it! All the insurance, repairs and cleaning are included in the hire price.

What happens if I change size?

We can take in all our evening and prom dresses but we are unable to let out our dresses. When you purchase a dress from us, it is your responsibility to remain the same size as when you bought it, however minor adjustments can always be done.

The final dress fitting for bespoke wedding dresses always takes place close to the wedding date, so again a perfect fit can be achieved.

Are there alteration charges?

For evening and prom dresses being hired or bought there is a small additional charge for alterations which is usually between £10 to £40, depending on how much needs doing. We are always happy to alter our own dresses, but not others, sorry.

There are no extra alteration charges for bespoke wedding dresses, no matter how many fittings you have.

CUSTOMER TESTIMONIAL: KATE HONEY – WEDDING DRESS

“Carolyn transformed all my crazy boho ideas into the perfect wedding dress, and made an exquisite handmade beaded shawl too. I felt like a princess on the day! I would never have found a dress like this in a store. It’s a one-off, and so is Carolyn.”