OPENING HOURS

Monday – Friday 10am – 5.30pm

Saturday 10 – 4pm

Sunday and Bank holidays closed

Visit us any time during shop hours to browse and try on evening dresses but please make an appointment to try on wedding dresses and discuss designs. Thursday evenings are available by appointment only.

Parking is available in Ann Street and around Steyne Gardens. There is also a multi-storey car park nearby.

You can contact us on 01903 214990 or email us at carolyn@carolynkeyes.co.uk

FAQs

How much do I need to pay upfront?

To hire an evening/prom dress, we ask you to pay a deposit of £40 which is non refundable, the balance doesn’t need to be paid until you come for the fitting, the week you are wearing it.

To buy a new dress, we ask for a 50% deposit, thereafter you can pay in stages if you prefer.

For bespoke wedding dresses, we require a 25% deposit, after that you’re welcome to pay the balance as you choose.

What payment methods do you accept?

We accept cash and cards but not American Express, sorry.

What if I damage my hire dress?

We know you will do your best to look after your dress, but we also want you to enjoy wearing it! All the insurance, repairs and cleaning are included in the hire price.

What happens if I lose weight?

We can take in all our evening and prom dresses, so it’s not a problem. If you have gone up in size, you may need to choose another style, but we have plenty of designs to choose from.

The final dress fitting for bespoke wedding dresses always takes place close to the wedding date, so again a perfect fit can be achieved.

Are there alteration charges?

For evening and prom dresses being hired or bought there is a small additional charge for alterations which is usually between £10 to £40, depending on how much needs doing. We are always happy to alter our own dresses, but not others, sorry.

There are no extra alteration charges for bespoke wedding dresses, no matter how many fittings you have.

Do I need an appointment?

You don’t need an appointment to look at or try on evening or prom dresses but if you are a bride wanting a bespoke wedding dress you will need to book a design appointment.

CUSTOMER TESTIMONIAL: KATE HONEY – WEDDING DRESS

“Carolyn transformed all my crazy boho ideas into the perfect wedding dress, and made an exquisite handmade beaded shawl too. I felt like a princess on the day! I would never have found a dress like this in a store. It’s a one-off, and so is Carolyn.”